Question 1

What are the early signs of hidden leaks in my home?

Accepted Answer

Common early warning signs include unexplained increases in water bills, damp or discolored walls and ceilings, musty odors, mold growth, the sound of running water when all taps are off, warm spots on floors, cracked or buckling flooring, decreased water pressure, and foundation cracks. If you notice any of these signs, it's important to schedule a professional leak detection inspection immediately to prevent further damage.

Question 2

How do you locate a hidden leak behind walls?

Accepted Answer

We use a combination of thermal imaging, acoustic detection, and moisture meters to identify exact leak points without cutting into drywall. Thermal cameras detect temperature differences caused by water, acoustic correlators listen for the sound of escaping water, and moisture meters measure water content in building materials. This non-invasive approach allows us to pinpoint leaks accurately while minimizing damage to your property.

Question 3

How much does leak detection cost in BC?

Accepted Answer

Leak detection costs vary depending on the property size, type of inspection needed, and complexity of the issue. Residential inspections typically range from a few hundred to over a thousand dollars, while commercial inspections may cost more due to building size and complexity. However, investing in professional leak detection saves thousands in potential repair costs by catching problems early. Contact us at 604-239-9934 for a detailed quote based on your specific needs.

Question 4

Do you offer emergency leak detection services?

Accepted Answer

Yes, we provide 24/7 emergency leak detection services throughout BC. Water damage can worsen quickly, so we prioritize urgent situations and offer same-day service when possible. Our emergency hotline is available around the clock at 604-239-9934. We understand that leaks don't wait for business hours, and neither do we.

Question 5

What is thermal imaging leak detection and how does it work?

Accepted Answer

Thermal imaging uses FLIR infrared cameras to detect temperature differences in building materials caused by water intrusion. Water-damaged areas appear cooler than surrounding dry materials, creating a visible thermal signature on the camera display. This non-invasive method allows us to see moisture behind walls, under floors, and in ceilings without opening them up, making it one of the most effective and least disruptive leak detection technologies available.

Question 6

How does acoustic leak detection work?

Accepted Answer

Acoustic leak detection uses sensitive listening equipment and correlators to detect the sound of water escaping from pressurized pipes. Water leaks create distinct frequency patterns that our equipment can identify, even through concrete, soil, or building materials. By placing sensors at multiple points, we can triangulate the exact location of underground or concealed pipe leaks with precision accuracy, often within inches of the actual leak point.

Question 7

What is moisture mapping?

Accepted Answer

Moisture mapping is the process of using professional-grade moisture meters to systematically scan building materials and create a detailed map showing moisture levels throughout affected areas. This helps us identify not only the leak source but also track the full extent of water migration through walls, floors, and ceilings. Moisture maps are essential for insurance documentation and ensuring all affected areas are properly addressed during repairs.

Question 8

Are your leak detection methods safe and non-invasive?

Accepted Answer

Yes, all our primary detection methods are completely safe and non-invasive. Thermal imaging, acoustic detection, and moisture meter surveys don't require drilling, cutting, or opening walls. We only recommend invasive inspection (small test holes) when absolutely necessary to confirm findings or access specific areas. Our goal is to locate leaks accurately while minimizing disruption and damage to your property.

Question 9

Can you detect leaks in high-rise buildings?

Accepted Answer

Absolutely. We have specialized equipment and expertise for high-rise leak detection, including long-range acoustic systems capable of detecting leaks across multiple floors and extensive plumbing networks. We work with strata councils, property managers, and building owners to provide comprehensive leak detection services for towers and multi-story buildings throughout BC with minimal disruption to residents.

Question 10

What types of building envelope leaks can you find?

Accepted Answer

We detect all types of building envelope failures including window assembly leaks, stucco and EIFS moisture intrusion, roof membrane defects, balcony waterproofing failures, cladding system deficiencies, flashing installation errors, sealant failures, and foundation water penetration. Our building envelope inspections use ASTM-compliant water testing methods combined with thermal imaging and moisture mapping to identify where and how water enters your building.

Question 11

Do you provide leak detection for strata buildings?

Accepted Answer

Yes, we frequently work with strata councils and property managers throughout BC. We provide comprehensive leak detection services for strata buildings including common area inspections, suite-specific leak tracing, building envelope assessments, and detailed reporting for insurance claims and special levy planning. Our reports are designed to meet strata documentation requirements and help councils make informed repair decisions.

Question 12

Can you find underground water line leaks?

Accepted Answer

Yes, we specialize in underground leak detection using acoustic correlators, ground penetrating technology, and pressure testing. We can locate leaks in water supply lines, sewer systems, and drainage pipes buried under driveways, lawns, and building foundations without excavation. Our precise location mapping helps minimize dig areas and reduces excavation costs significantly.

Question 13

Will my insurance cover leak detection costs?

Accepted Answer

Many insurance policies cover leak detection when it's necessary to locate an active leak causing damage. However, coverage varies by policy and insurer. We recommend contacting your insurance provider before scheduling service. Our detailed reports include all documentation typically required by insurance companies including thermal images, moisture readings, photos, and precise leak locations to support your claim.

Question 14

What kind of report do you provide for insurance claims?

Accepted Answer

We provide comprehensive, insurance-validated reports that include detailed findings, thermal images, moisture meter readings, photographs, exact leak locations, cause analysis, and repair recommendations. Our reports are professionally formatted to meet insurance adjuster requirements and include all technical data needed for claim processing. We can also communicate directly with adjusters if needed to clarify findings.

Question 15

How long does it take to receive the inspection report?

Accepted Answer

Most inspection reports are completed and delivered within 24-48 hours after the inspection. For urgent insurance situations, we can provide preliminary findings immediately on-site with the full detailed report following shortly after. Reports are delivered electronically as PDF documents and include photos, thermal images, and all relevant technical data.

Question 16

What areas in BC do you serve?

Accepted Answer

We provide leak detection services throughout Metro Vancouver (including Vancouver, Burnaby, Surrey, Richmond, Coquitlam, and all surrounding municipalities), the Fraser Valley (Abbotsford, Langley, Maple Ridge, and beyond), and Vancouver Island. We also service other BC regions on request. Contact us at 604-239-9934 to confirm service availability in your area.

Question 17

How quickly can you schedule an inspection?

Accepted Answer

For non-emergency situations, we typically schedule inspections within 2-5 business days depending on current demand. For urgent leak situations, we offer same-day and next-day emergency service. We understand that water damage worsens quickly, so we prioritize rapid response times. Call 604-239-9934 to schedule your inspection or request emergency service.

Question 18

Do I need to be present during the inspection?

Accepted Answer

Yes, we require someone to be present during the inspection to provide access to all areas of the property, answer questions about symptoms you've noticed, and review our findings with you. The inspection typically takes 1-3 hours depending on property size and complexity. We'll explain our findings as we work and provide immediate recommendations.

Question 19

Can you help with repair recommendations?

Accepted Answer

While we focus specifically on leak detection and diagnosis rather than repairs, our detailed reports include clear repair recommendations and we can refer you to trusted, qualified contractors in your area who specialize in the specific type of repair needed. Our precise leak location data helps contractors work efficiently and minimize repair costs.

Leak Detection FAQ

General Questions

Technology & Methods

Building Types & Applications

Insurance & Documentation

Service & Coverage

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